Last updated: 1 September 2026

Kemasuthra provides customised photography, videography, social media management and creative services. Each project begins according to the scope, schedule and payment terms agreed in the accepted quotation or written project agreement.

Booking advances

• A shoot date or service period is confirmed only after the agreed advance payment has been received.
• The advance reserves production time and may also cover planning, preparation and third-party commitments.

Client cancellations

• If you cancel more than 7 days before the scheduled shoot, the advance may be transferred once to a new date within 3 months, subject to availability.
• If you cancel less than 7 days before the shoot, the advance is non-refundable because production time has already been reserved.
• Same-day cancellations and no-shows are non-refundable.

Rescheduling

One reschedule may be made without an additional booking charge when at least 7 days’ notice is given. The new date is subject to availability. Late or repeated rescheduling may require a new booking payment and reimbursement of costs already incurred.

Weather and circumstances outside our control

Outdoor and drone work depends on safe weather, permissions and local regulations. When conditions make the planned work unsafe or impractical, both parties will agree on a replacement date. This will not be treated as a client cancellation.

Cancellation by Kemasuthra

If Kemasuthra cannot deliver the agreed service and a suitable replacement date cannot be arranged, payments received for undelivered work will be refunded.

Refunds

• Refunds are available only where this policy or the written project agreement expressly provides for them.
• Once shooting, editing, account setup, campaign work or another agreed production stage has begun, completed work and time already used are non-refundable.
• Approved refunds are normally initiated within 5–10 business days. Your bank or payment provider may require additional processing time.
• Where supported, PayHere payments will be refunded to the original payment method. Alternative refunds may be made by bank transfer.

Third-party costs

Costs already committed for models, venues, permits, travel, accommodation, props, rentals or other suppliers are non-refundable and remain payable by the client.

Contact

Questions about a cancellation or refund can be sent to kemasuthra@gmail.com or discussed by phone or WhatsApp on +94 77 863 8891.